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We know that e-bikes are transformative. We have heard time after time from our customers that e-bikes change people. Whether it is changing their mode of transportation or getting them back into bike riding, e-bikes make people feel better.
Here's just some ways that people change:
We aim to make sure that, throughout your e-bike experience, you keep the same wide smile that you showed the first time you tried an electric bike.
Rich and Ruthellen Fein spend their working and most of their waking hours spreading the word about how terrific the e-bike experience can be and assuring that store visitors will have a fantastic experience - both when purchasing and after purchasing their bike. They try very hard to give every customer a personal experience – from listening to their needs and expectations, to teaching about the various types of e-bikes, and then personally escorting riders out back in our quiet, low-traffic neighborhood (riding up the hills…).
In their spare time you'll usually find them outdoors - paddle sports, pedal sports, hiking and "running" (their euphemism for moving slightly faster than a walk).
While everyone on the Cynergy team is well-versed regarding the features and capabilities of our bikes, Josh is “mega-versed”. If you challenge Josh with an odd question, there’s a good chance he’ll have a useful answer.
What makes Josh especially qualified for recommending products is that he and Rich almost always agree on anything about e-bikes.
Josh leads the service department and brings sanity to our chaos when Rich and Ruthellen aren't around.
When Josh isn’t working, he’s gardening, spending time with his kids, or researching e-bikes with his dog, Sweety, by his side.
Matt is meticulous, both in his approach to wrenching and making sure that you'll be matched up with the right bike for you. When he builds a bike, it’s next to impossible for a bike inspector to find anything that needs further adjusting.
During his few spare moments when he's not wrenching or advising customers at Cynergy, he's finding ways to improve shop productivity.
Matt digs golf and snowboarding and finds Oregon’s hills to be much better than his home state Iowa plains. He's also building a collection of some very eclectic older bicycles.
Like the rest of the crew, she's a big supporter of cycling for transportation, and especially loves blowing past cars stuck in traffic.
From Chicagoland, she began her deep learning of bikes while in Champaign-Urbana, IL. She is a licensed veterinarian, with an obvious love for animals. Add a fondness of camping and medieval fairs. We are wondering when she might bring in either a battle axe or flail weapon.
Neela is our unofficial greeter. She's a distinguished graduate of the Cooper Academy, but she prefers not to show that off. Neela's background is a mystery, but we suspect she comes from a very kind and gentle environment.
Along with greeting visitors, you might find her providing guidance to customers in selecting the right bike, howling her approval when you're considering one of her favorites.