We know that e-bikes are transformative. We have heard time after time from our customers that e-bikes change people. Whether it is changing their mode of transportation or getting them back into bike riding, e-bikes make people feel better.

Here's just some ways that people change:

• They become more active
• They feel better using ultra-clean, easy transportation
• They get away from the rat race of driving (and parking)
• They ride more with friends, with family and they love showing people their e-bike

We aim to make sure that, throughout your e-bike experience, you keep the same wide smile that you showed the first time you tried an electric bike.

Cast of Characters

Rich and Ruthellen
"Happiness Experts"

Rich and Ruthellen Fein spend their working and most of their waking hours spreading the word about how terrific the e-bike experience can be and assuring that store visitors will have a fantastic experience - both when purchasing and after purchasing their bike. They try very hard to give every customer a personal experience – from listening to their needs and expectations, to teaching about the various types of e-bikes, and then personally escorting riders out back in our quiet, low-traffic neighborhood (riding up the hills…).

They are e-bike loyalists, getting rid of one of their cars, and rarely driving the other.

In their spare time you'll usually find them outdoors - paddle sports, pedal sports, hiking and "running" (their euphemism for moving slightly faster than a walk).

James
Mechanic / Sales
"Captain Obvious"

When you work around James, at some point you’re likely to say “Why didn’t I think of that?” James has a knack for troubleshooting difficult to trace problems, usually coming up with simple solutions. He also has a keen sense of spotting ways to improve the customer experience.

When James isn’t repairing, building or sleuthing, he’s either building bike frames under his own brand, or out on a pond catching some bass.

Josh
Sales / Mechanic
"The Answer Man II"

While everyone on the Cynergy team is well-versed regarding the features and capabilities of our bikes, Josh is “mega-versed”. If you challenge Josh with an odd question, there’s a good chance he’ll have a useful answer.

What makes Josh especially qualified for recommending products is that he and Rich almost always agree on anything about e-bikes.

When Josh isn’t working, he’s gardening, spending time with his kids, or researching e-bikes with his dog, Sweety, by his side.

Zach
Mechanic / Sales
"Professor"

When Zach is off the sales floor, building bikes, he’s either absorbing audio thoughts from a variety of contemporary thinkers, or participating in deep conversation with his fellow Cynergy philosophers.

When Zach is helping customers on the sales floor, he’s equally as thoughtful as he gathers a true understanding of their riding needs.

Like many Cynergy employees, he’s a Midwest transplant, graduating from the other OSU.