And We Learn From Our Mistakes
October 23, 2018
I called ahead and asked if they knew or could help me figure out how to fix the tire on my electric unicycle. When I arrived after a 20 minute drive I cannot find the person I talk to on the phone and someone else told me there’s no way they can do that. And was really short with me and pretty much won’t even look at the device. Super bad customer service and rude. Very stuck up.
* Yelp assigns a portion of their reviews as "not-recommended", and places those reviews on a back page. A sizable number of our Yelp reviews are assigned to this back page. We have asked Yelp multiple times as to why some of our reviews are not assigned to the top page. They never provide a specific response, only stating that they don't meet their computer algorithm. Quite honestly, we are at a loss as to why they don't accept more of our reviews other than perhaps the comments are too consistent. That consistency to us is simply a statement that we try to treat all customers well. We do encourage customers to tell of their experience in our shop, but we do not reward customers in any way to do so.